ITIL Foundation Training for IT Professionals

326 Enrolled
20 Hours
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29 Lessons (20h)

  • Course Focus
    Service Management as a practice
    The concept of good practice
    The concept of a service & Service Management
    Define processes, roles and functions.
  • The Service Lifecycle
    Understand the Service Lifecycle and its key concepts
    Understand the business value of the phases.
  • Key concepts and definitions
    Understanding the key terminology, the key concepts of Service Management, key principles and models.
  • Service Strategy
    What is Service Strategy?
    Understand the goals & objectives of Service Strategy
    Understand the 4 main activities of Service Strategy
    Basic overview of value creation through services
    Overview 3 Service Strategy processes.
  • Service Design
    Importance of people, processes, products & partners
    Understand the five major aspects of Service Design
    Understand the different sourcing approaches
    Overview of the 7 Service Design processes.Service Transition
    Explain the Service V model
    Overview of Service Transition processes.
  • Service Operation
    IT Service versus technology components
    Quality of Service versus cost of service
    Reactive versus proactive
    Overview of the Service Transition processes
    Objectives of Continual Service Improvement
    The 7 step improvement process.
  • Functions
    The Service Desk; Technical Management
    Application Mgmt; IT Operations Mgmt.
  • Roles
    Process owner; Service Owner; RACI model in determining organisational structure.
  • Technology and Architecture
    Requirements for an integrated set of Service Management technology
    How Service automation assists with integrated processes.

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Businesses need IT professionals to operate efficiently. Understanding ITIL will allow you to optimize your IT service, and help you build better strategies to keep customers happy. Beginning with an assessment of your current IT service offering, you’ll be ready to take the ITIL Foundation exam by course’s end.

  • Begin the process of planning & migrating to an ITIL-based service operation
  • Define a service strategy that meets the needs of your users
  • Access 20 hours of ITIL-certified training
  • Gain a working knowledge of the ITIL framework & its applications to streamline IT service provision
  • Improve job performance, especially with businesses already using ITIL to manage delivery
  • Prepare for the ITIL Foundation exam to become certified as an ITIL Practitioner


Details & Requirements

  • Length of time users can access this course: 6 months
  • Access options: web streaming, mobile streaming
  • Exam fees not included
  • Course completion certificate included
  • Redemption deadline: redeem your code within 30 days of purchase
  • Experience level required: all levels
  • No software included
  • Free support available 24/5 via email, telephone or chat


  • iPad
  • Mac
  • Windows
  • Processor: 1 gigahertz (GHz)
  • RAM: 1 GB
  • Operating systems: Windows 7, Windows 8, iOS
  • Browsers: Internet Explorer 11, Google Chrome, Safari 8, Mozilla Firefox


  • Course log-in details and instructions will be emailed to you within 3 working days of redemption
  • This item is excluded from coupons.